How to reset your password in the customer portal
In this article I provide a step-by-step guide for how to re-set your password for the Pets In The City Customer Portal — an important first step for existing customers accessing the portal for the first time.
Last updated:
About this guide
In this guide
Pick a daycare with care. Visit in person. Look for small groups, rest rooms and trained staff. Ask about vaccine rules, rest breaks and the methods staff use. A force-free centre puts dog welfare first. A good day out leaves your dog tired but settled, not stressed.
More guides
Frequently asked questions
How do I choose a good dog daycare?
Visit in person. Look for small groups, quiet rest spaces, trained staff and a clear force-free policy.
What questions should I ask a daycare?
Ask about staff-to-dog ratio, vaccine rules, rest breaks, how they handle stress, and what training they use.
What red flags should I watch for?
Tools that hurt or scare dogs, no rest space, big mixed-size groups, and staff who can't explain the daily plan.
Why pay more for a force-free centre?
Force-free care lowers stress and injury. You pay a bit more for trained staff and a calmer day for your dog.
How do I know my dog had a good day?
A happy dog comes home tired but settled, eats normally, and is keen to come back next time.
Key terms
Force-free training is defined as a way to teach dogs that uses kindness and rewards. It never uses pain, fear or harsh tools.
Daycare refers to a day at our centre where dogs play, rest and learn in small groups. Trained staff watch every dog.
Boarding is defined as an overnight stay for dogs at our hotel. Each dog has a private rest area and joins group play breaks.
By the numbers
- Started in Auckland in 2006 — 20+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.