How-To Guides for Pets In The City Customers
Short, step-by-step guides to help you use Pets In The City. Learn how to book a hotel stay. Set up your Pet Passport. Get your pet ready for day one. Each guide is by our trained team.
Last updated:
Common guides
What you'll find in our guides
- Customer portal walkthroughs
- Online booking and check-in tutorials
- Pet Passport setup and feature explainers
- Green Collar Club benefits and barcode redemption
- Preparing your pet for their first daycare or hotel stay
Frequently asked questions
What is a how-to guide?
A short, step-by-step post. It walks you through one task — like booking a hotel stay or resetting your password.
Who writes the guides?
Our trained team writes every guide. We update them as the portal and Pet Passport change.
How do I book my dog into the hotel?
Sign in to the portal. Pick your centre and dates. Choose a room. Add any extras. The full guide is linked above.
How do I reset my portal password?
Click 'Forgot password' on the log-in screen. We email a reset link. The full guide is linked above.
What is the PITC Club?
Our loyalty club. Members earn rewards on every visit. The 'How to join' guide above shows the steps.
Key terms
How-to guide is defined as a short, step-by-step post. It walks you through one task in the portal or Pet Passport.
Customer portal refers to the safe log-in area. You book services, manage pets and view bills there.
Pet Passport is defined as your pet's online health and stay record. It lives inside the customer portal.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.