Announcing the new Customer Portal!

Picture of Layamon Bakewell, Pets In The City Layamon Bakewell, Pets In The City : 23/11/2022 7:35:45 PM

"How To Guides"
Announcing the new Customer Portal!

We are excited to share that we now have a brand new Customer Portal where you can log in and request bookings, manage your account, and more! This quick tutorial video outlines the basics of using the new portal, and you can find additional details in this help article.

 

All of the emails that you receive from Pets In The City will now take you to the new Customer Portal, and you can also bookmark the new link directly at https://petsinthecity.portal.gingrapp.com.

You can also now easily manage your account, submit booking requests, and more while on the go using the all new mobile app! Simply search for "Gingr for Pet Parents" in the Apple App Store or Google Play Store, and enter invite code 778968. More details on accessing the mobile app are available here.

If you have any questions, please let us know!
Can you explain why recall training is so important for my dog’s safety?

Can you explain why recall training is so important for my dog’s safety?

Picture of Layamon Bakewell, Pets In The City Layamon Bakewell, Pets In The City: 14/10/2025 8:25:18 PM

If your dog loves a beach sprint at Mission Bay or a sniffari through an Auckland park, recall training is the safety net that lets them enjoy...

Training Socialisation Daycare
Read More
What’s the best age to start training a puppy? is younger always better?

What’s the best age to start training a puppy? is younger always better?

Picture of Layamon Bakewell, Pets In The City Layamon Bakewell, Pets In The City: 9/10/2025 8:49:30 PM

If you’ve just welcomed a new puppy into your Auckland home, you’re probably wondering: what’s the best age to start training a puppy. Is younger...

Training Socialisation Daycare
Read More
How Much Sleep Does a Puppy Need? Why Rest is Just as Important as Play

How Much Sleep Does a Puppy Need? Why Rest is Just as Important as Play

Picture of Layamon Bakewell, Pets In The City Layamon Bakewell, Pets In The City: 3/06/2025 10:10:32 PM

At Pets In The City, we’re often asked:"Will my puppy get to play all day at daycare?"

Training Socialisation Lifestyle Daycare
Read More