Contact Pets In The City
We'd love to hear from you. Email hello@petsinthecity.co.nz, call your nearest centre, or pop in for a tour — every Pets In The City location is open 7 days for visitors.
Last updated:
Visit a centre
Common reasons to contact us
- Booking dog daycare, hotel, or grooming
- Cat Hotel reservations (Parnell Central Bark only)
- Tours and meet-and-greets for new pets
- Career and franchise enquiries
- Media and partner enquiries
When we reply
We aim to answer every email within 1 business day. For urgent booking changes, please call your nearest centre directly. Centre phone numbers are listed on each branch page.
Frequently asked questions
How do I contact Pets In The City?
Email hello@petsinthecity.co.nz, fill in the form on this page, or call your nearest centre directly. All 5 centre phone numbers are on the locations page.
How fast do you reply?
We aim to answer every email within 1 business day. Urgent booking changes are best handled by calling your local centre.
Can I just walk in for a tour?
We prefer you book a tour ahead so a team member can show you around without interrupting daycare. Call your local centre to pick a time.
Where do I send a media or partner enquiry?
Email hello@petsinthecity.co.nz with 'Media' or 'Partner' in the subject line. Our marketing team will reply within 2 business days.
Do you accept job applications by email?
Yes. Visit our careers page first, then send your CV to hello@petsinthecity.co.nz with the role and centre in the subject line.
Key terms
Contact form is defined as the secure web form on this page that sends your message straight to our customer care team.
Tour refers to a free in-person walk-through of any PITC centre. We run tours 7 days a week — just call to book a time.
Centre line is defined as the direct phone number for a single PITC location. It is listed at the top of every branch page.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.