Pets In The City — Auckland's Premier Pet Care Since 2006
Pets In The City is Auckland's trusted pet care brand. We run 5 purpose-built centres across Auckland. We've cared for Auckland pets since 2006 and we treat every one like family. Choose from dog daycare, the dog hotel, grooming, force-free training, canine wellness, and our Cat Hotel at Parnell.
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What we do
Whether you need a single day of daycare or a week-long hotel stay, our team handles every part of your pet's care with patience and love. Every centre is staffed by trained pet care pros who follow our force-free, positive reinforcement philosophy.
Find your nearest centre
We have 5 Auckland locations. Each one is open 7 days for drop-off, pick-up and tours. Pricing varies by branch and is listed on each location page.
Why Auckland pet parents trust us
- Force-free, positive reinforcement philosophy across every interaction
- Hundreds of 5-star Google reviews from Auckland pet parents
- Trained, full-time staff at every centre
- Live booking through our customer portal and Pet Passport
- Cat Hotel exclusive to our Parnell Central Bark location
About our team and our story
Pets In The City started in Auckland in 2006 with one centre and one promise — treat every pet as if they were our own. Today our team runs 5 centres and looks after thousands of Auckland dogs and cats every year. Read our story, learn about our force-free philosophy, or meet our team.
Frequently asked questions
Where in Auckland are Pets In The City located?
We have 5 Auckland locations: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate. Every centre offers daycare, dog hotel boarding and grooming. Cat Hotel is exclusive to Parnell Central Bark.
What services do you offer?
Dog daycare, dog hotel and overnight boarding, dog grooming, force-free dog training, canine wellness and massage, plus our exclusive Cat Hotel at Parnell. Pricing varies by location and is shown on each branch page.
Are you open 7 days a week?
Yes. Every Pets In The City centre is open 7 days for drop-off, pick-up, daycare check-in and bookable tours. Exact opening hours vary by location and are listed on each branch page.
What is your training philosophy?
We are 100% force-free. We use positive reinforcement, kindness and choice — never fear, intimidation or aversive tools. This applies to every interaction across daycare, the hotel, grooming and training.
Do I need to register my pet before booking?
Yes. New customers complete a short online application so our team has your pet's vaccination record, behaviour notes and emergency contacts. New dogs then come in for a temperament assessment before joining group daycare.
Do you board cats?
Yes — at our Parnell Central Bark centre only. The Cat Hotel is in a quiet, dog-free wing with climate-controlled suites and daily one-on-one care.
Key terms
Dog daycare is defined as a structured day programme where dogs play, rest and learn under trained staff in a safe group setting.
Force-free care refers to a method of working with pets that uses kindness and rewards. It never uses fear, pain or harsh tools.
Pet Passport is defined as our digital pet record. It stores vaccines, weight, behaviour notes and stay history in one place.
Cat Hotel refers to a quiet, dog-free boarding suite for cats. It is only at our Parnell Central Bark centre.
By the numbers
- Founded in Auckland in 2006 — 19+ years of operating experience
- 5 purpose-built Auckland centres (Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park, Westgate)
- Open 7 days a week for daycare, hotel boarding, grooming and tours
- Force-free, positive reinforcement philosophy applied in 100% of staff interactions
Find your nearest centre Contact us
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.