Pets In The City Online Pet Shop
Shop premium pet products from Pets In The City — toys, treats, grooming essentials, training gear, and PITC-branded accessories. Every product is hand-picked by our trained pet care team. We ship NZ-wide and offer in-store pickup from any of our 5 Auckland locations.
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Shop by category
- Treats and chews
- Toys and enrichment
- Grooming and coat care
- Training gear and harnesses
- PITC-branded accessories and apparel
- Pet Passport member exclusives
Why shop with Pets In The City
Every product in our shop is tested and approved by our team — the same people who run our daycare, hotel, grooming, and training services. We only stock products we trust with the pets in our care. Pet Passport members get exclusive deals through our member marketplace.
Shipping and pickup
We ship NZ-wide with NZ Post and CourierPost. Orders over NZ$80 ship free. You can also choose free pickup from any of our 5 Auckland centres at checkout. Orders placed before 2pm usually ship the same business day.
Frequently asked questions
What does the Pets In The City shop sell?
Toys, treats, grooming essentials, training gear and PITC-branded accessories. Every product is hand-picked by our trained pet care team.
Do you ship across New Zealand?
Yes. We ship NZ-wide with NZ Post and CourierPost. Orders over NZ$80 ship free.
Can I pick up from a centre?
Yes. Choose free in-store pickup at checkout from any of our 5 Auckland centres. We will email you when your order is ready.
How fast do orders ship?
Orders placed before 2pm on a business day usually ship the same day. Most NZ addresses receive their order within 2-3 business days.
Do members get discounts?
Yes. Pet Passport members see exclusive products and member-only prices when they sign in. Visit the marketplace for partner deals too.
Key terms
Online pet shop is defined as the Pets In The City e-commerce store. It sells toys, treats, grooming gear and PITC-branded items.
In-store pickup refers to a free shipping option that lets you collect your order from any of our 5 Auckland centres.
Pet Passport member exclusive is defined as a product or discount only Pet Passport members can buy or unlock at checkout.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.