Privacy Policy
This page explains how we collect and store your data. It also covers how we keep it safe. We follow the NZ Privacy Act 2020. It applies when you book, sign up or use the portal.
Last updated:
What we collect
We collect what you give us when you sign up, book or get in touch. That is your name, email, phone, address, pet notes and past bookings. We use this only to run pet care and to talk to you.
How we protect your data
- Data sits on safe NZ servers
- Passwords are hashed, never stored in plain text
- 2FA is free on every account
- We never sell your data
- You can ask for a copy or to delete it
Frequently asked questions
What does Pets In The City collect?
Your name, email, phone, address, pet notes and past bookings. We collect only what we need.
Do you sell my data?
No. We never sell your data. We only share it with vendors who help us run the service.
How do you keep my data safe?
Data sits on safe NZ servers. We hash all passwords. 2FA is free on every account.
Can I see or delete my data?
Yes. Email hello@petsinthecity.co.nz. We reply in 20 working days, as the NZ Privacy Act asks.
Do you use cookies?
Yes. We use core cookies for log-in and stats cookies to learn what works. You can change cookie rules in your browser.
Key terms
Personal information is defined as any data that can name you. That is your name, email, phone, address, pet notes and past bookings.
NZ Privacy Act 2020 refers to the NZ law that says how a business may collect, use and store your data.
Two-factor authentication (2FA) is defined as an extra log-in step. It asks for a one-time code on top of your password. It keeps your account safer.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.