Meet Our Team
Behind every great PITC visit is a trained, full-time team who loves animals. Our staff bring years of hands-on skill in dog handling, grooming, training and welfare. Every shift, every centre, every time.
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How we hire and train
Every team member is interviewed in person. Then they train in our force-free rules, body language reading, hygiene steps and emergency drills before they ever handle a pet alone. Many of our team have been with PITC for 5 years or more.
Roles in every centre
- Centre Managers — run the day-to-day at each branch
- Daycare Handlers — supervise group play and rest
- Hotel Carers — look after overnight boarding pets
- Groomers — qualified pet stylists for every breed and coat
- Trainers — force-free coaches for puppy and adult classes
Frequently asked questions
How big is your team?
We employ over 60 trained, full-time pet care staff across our 5 Auckland centres.
What training do staff get?
Every new team member trains in our force-free rules, body language, hygiene and emergency steps before they care for a pet alone.
How long do staff stay with PITC?
Many of our team have been with us for 5 years or more. Long tenure means dogs see the same friendly faces visit after visit.
Are your groomers qualified?
Yes. Every groomer is trained in safe, force-free coat, nail and skin care for every breed type.
Can I meet the team before booking?
Yes. Every centre offers free tours 7 days a week. Just call your nearest branch to book a time.
Key terms
Pet care professional is defined as a trained team member who works full-time looking after dogs and cats. They know body language, handling and welfare.
Centre manager refers to the person who runs a single PITC location day to day. They handle staffing, bookings and welfare checks.
Groomer is defined as a qualified pet stylist trained in safe, force-free coat and nail care for every breed.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.