Question 1

What vaccinations do you require?

Accepted Answer

Current C5 vaccination (including kennel cough), up-to-date flea/worm treatments. Puppies must have completed the appropriate vaccination schedule for their age.

Question 2

Do you offer dog daycare? What does a day look like?

Accepted Answer

Yes. Structured play, rest breaks, small compatible groups, enrichment activities, and constant supervision. First-time dogs complete a friendly assessment for safety.

Question 3

How much is dog daycare?

Accepted Answer

Casual half day is $41 and full day is $55. Concession and VIP options reduce the daily rate. See your location page for full pricing.

Question 4

Do you have a dog hotel/boarding?

Accepted Answer

Yes at most locations. See your location page for availability and pricing.

Question 5

Do you board cats?

Accepted Answer

Yes, but only at Central Bark (Parnell). The Cat Hotel is a quiet, dog-free environment.

Question 6

How do I get started?

Accepted Answer

Click Apply Online to create your profile and book an assessment. Or use the Enquire button to message the team.

Question 7

Do you do pick-ups or late check-outs?

Accepted Answer

Early/late hotel check-ins/outs are available for a $25 fee where the dog hotel operates. For daycare, please plan within open hours.

Question 8

How much does dog daycare cost in Auckland?

Accepted Answer

Pricing varies by location (Mt Wellington, Parnell, Silverdale, Wairau Park, Westgate) to best serve local communities. Please select your nearest location from our menu to view current rates.

Question 9

Is massage right for senior dogs with arthritis?

Accepted Answer

Yes, massage can be very beneficial for senior dogs with arthritis. Our certified therapist uses gentle techniques to improve circulation, reduce stiffness, and provide pain relief. We always work within your dog's comfort level and can adapt sessions based on their needs.

Question 10

What are your vaccination (and health) requirements?

Accepted Answer

Dogs must be at least 16 weeks (4 months) old and fully vaccinated before attending daycare or group play environments at Pets In The City.

Puppies younger than this cannot be admitted, even if partially vaccinated.

These requirements align with SPCA Certified Animal Welfare Standards for Dog Daycare Facilities.

Kennel Cough and Canine Leptospirosis need to be given yearly, and Vanguard 5/DHPPI every three years.

You will need to upload a photo or scan of your dog's latest vaccination information as part of the online registration process.

In addition, we need your dog to take regular flea and worm treatments. If we find your dog to have fleas or worms, we will treat these at the owner's expense.

For cats staying at our Cat Hotel, all cats must be fully vaccinated before arrival. The F3 (Feline Herpesvirus, Calicivirus, and Panleukopenia) vaccination is required and must be administered annually. FIV (Feline Immunodeficiency Virus) vaccination is also strongly recommended and must be given annually if your cat goes outdoors.

You will need to upload a photo or scan of your cat's latest vaccination record as part of the online booking process.

Cats must also be up to date with flea and worm treatments. If we find your cat to have fleas or worms, we will treat these at the owner's expense.

Question 11

What are the check-in and check-out times for the Hotel?

Accepted Answer

Check-in time is 1:00 PM – 5:00 PM, and check-out time is by 12:00 PM (noon).

Early check-ins and late check-outs are available and welcome:
• Early check-in (before 1:00 PM) — $25.00 fee
• Late check-out (after 12:00 PM) — $25.00 fee

Question 12

Do you use punishment or aversive tools?

Accepted Answer

No. All training is force-free and reward-based. No force, no fear, no exceptions. We build trust and reliability through positive reinforcement only.

Question 13

Is the cat hotel separate from the dogs?

Accepted Answer

Yes. Our cat hotel in Parnell (Central Bark) is a fully separate environment. We ensure there is no visual contact with dogs and minimize noise transfer to keep the space peaceful.

Question 14

Can you help with reactivity or behavioural challenges?

Accepted Answer

Yes — book a consult to tailor a plan. For safety, some cases may start with private one-on-one sessions before joining group or in-daycare work.

Question 15

Do you accept un-desexed dogs?

Accepted Answer

Puppies are welcome! However, for safety and harmony in the pack, all dogs over 12 months old must be desexed to attend daycare.

Question 16

Can I bring along my dog's favourite toy or bedding?

Accepted Answer

Of course! We know your furry friend can get attached to their snuggle rug or favourite toy, so by all means bring their homely comforts for their overnight stay. We also supply our own clean bedding each day.

We kindly ask that you limit their belongings to a maximum of one or two items (not including food or medication).

Question 17

Do you offer red light therapy?

Accepted Answer

Yes, we offer PBM (Photobiomodulation) red light therapy as part of our wellness services. This non-invasive treatment helps with inflammation, pain management, and supports healing. It can be used alone or combined with massage therapy for enhanced benefits.

Question 18

Do I need to bring my own cat food?

Accepted Answer

You have the option to use our premium food or bring your own (BYO). If your cat has a sensitive stomach or specific dietary requirement, we highly recommend bringing the food they are used to.

Question 19

What are your opening hours?

Accepted Answer

We're open Monday to Friday from 6:30am to 7:00pm, and Saturday, Sunday & Public Holidays from 7:00am to 6:00pm.

We are closed for pick up & drop off on Good Friday, Easter Sunday, Christmas Day, Boxing Day, New Year's Day, and the Day after New Year's Day.

Question 20

Does my dog need to be desexed?

Accepted Answer

Generally, yes. All dogs over 12 months old must be spayed or neutered to attend. However, we understand that vet recommendations vary, especially for large breeds.

If your dog is over 12 months but not yet desexed, we assess them based on behaviour. If they remain social and safe, they may continue attending. However, if we observe hormone-driven behaviours (humping, marking, rough play), we will discuss the next steps with you. Note: Females in heat strictly cannot attend.

Frequently Asked Questions

FAQ topics

Frequently asked questions

What vaccinations does my dog need?

Does my dog need to be desexed?

What time can I check in and out of the hotel?

How far ahead should I book peak periods?

Do you offer family or multi-pet discounts?

What are your opening hours?

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