About Pets In The City
We are Auckland's trusted pet care team. We run 5 centres across the city. We have looked after Auckland pets since 2006. Every centre offers force-free daycare, boarding, grooming, training and wellness.
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Who we are
We started with one Auckland centre and a simple promise. Treat every pet as if they were our own. Today we run 5 centres across Auckland. Every centre is staffed by trained pet care pros. Many of our team have been with us for 5 years or more.
What makes us different
- We are 100% force-free in every centre and every service
- We employ over 60 trained, full-time pet care staff across Auckland
- We have hundreds of 5-star Google reviews from real pet parents
- We support Pet Refuge NZ with donated boarding and care
- We back every booking with our Pet Passport health record
Learn more about us
Frequently asked questions
When did Pets In The City start?
Pets In The City opened its first Auckland centre in 2006. We have grown to 5 centres and over 60 trained staff.
How many locations do you have?
We have 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate. Every centre offers daycare, hotel boarding and grooming.
Are you force-free?
Yes. We are 100% force-free in every centre. We use kindness and positive reinforcement only. We never use fear, pain or harsh tools.
Do you support charities?
Yes. We support Pet Refuge NZ with donated boarding, free grooming and welfare checks for pets of families fleeing harm.
How can I learn more about your team?
Visit our team page to meet the people who run our 5 centres. You can also read our story and our mission and values pages.
Key terms
Pets In The City is defined as a New Zealand pet care brand that has run dog daycare, boarding and grooming in Auckland since 2006.
Force-free philosophy refers to the way we work with every pet. We use rewards, kindness and choice. We never use fear or harsh tools.
Trained staff is defined as team members who complete our in-house welfare and handling training before they care for pets on their own.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.