A range of apartment designs and sizes is available to suit every dog and owner. If you have more than one dog, they can stay together and share a room.
During their stay, it’s our mission to provide a comfortable and stress-free environment so your dog feels safe and happy. Put simply, we care for your pet with love and respect, as if they were our own.
Our dog hotel services are available at three convenient Auckland locations: Wairau Park, Silverdale, and Mt Wellington.
“We Want to say a big thank you to the team at Pets in the City. The excitement from Coco when she realises we have arrived shows how much she loves coming to daycare. Your availability to listen and offer encouragement, advice, and reassurance through all the puppy stages to me was invaluable and a great reassurance. Thank you again, and will see you in daycare.”
"All staff at PITC are amazing and very friendly; we recently put Brody through the Puppy Development training courses on offer, and the wonderful Danielle took him through his paces; she did a fantastic job! After the first 6-week course, we continued and did another 6 weeks, and I noticed a real difference in Brody’s behaviour. The training was well worth it".
"We love Pets in the City! And more importantly, so does our dog, Hiro. We drop our pup off for daycare twice a week and on occasional weekends. The team is a good group of people who care for and love dogs. Hiro even comes home with better manners than when I drop him off. They play and work with the dogs and are so knowledgeable. I am so thankful!"
“Pets in the City are the best! Mocha has been a regular for the past 5 years, the team ensured that every time we visit, we were welcomed, and she was taken care of, having so much fun and staying safe and loved by the entire team. I never worry about Mocha when she’s at daycare, because from the photos I receive, she’s always chasing someone’s shoes, or trying to destroy a toy or a towel.”
“Kélia’s second home for the last 4 years, and she shows it with her excited squeals in the car on arrival. I feel confident leaving her with the amazing and experienced staff for her day of fun and cuddles. I would not want to take my girl anywhere else! Thank you PITC!”
“We have been taking our 3 ½-year-old dog to Pets in the City for most of his life. He attends 2-3 times per week due to our work commitments and the invaluable socialisation skills he gets there. To say the staff there are incredible would be an understatement. He cannot wait to enter the building and is greeted like a long-lost friend. He has had overnight stays there, and we can relax knowing how well cared for he is. If there are any concerns, the team will call to update you. If you are looking for a place to send your precious dog to for love, attention, interaction, and fun, look no further. We cannot speak highly enough of them.”
We provide healthy, nutritious meals for your dog during their stay.
If your dog has special dietary requirements, please let us know, and we’ll be happy to accommodate their special dietary needs.
If your dog needs medication, our staff are experienced at administering various types of medication.
Dogs from the same family sharing an apartment will receive $5 off each night for the second dog and $10 off for the third (or more) dog.
A 20% surcharge will be charged during Peak periods. Peak periods include Anniversary weekend, Waitangi weekend, Easter weekend, ANZAC day/weekend, Kings Birthday weekend, Labour weekend, December 18 until February 07 and all school holidays. Additional days may apply; this will be confirmed when booking.
A deposit of 20% of the TOTAL Invoice is required for bookings over Peak periods.
Check-in time: 1 pm to 5 pm Check out time: 12 noon.
Early Check-Ins and Late Check-Outs are available and welcomed
Check-Ins prior to 1pm will incur an early check-in fee of $25.00
Check-Outs after the 12 noon checkout time will incur a late check-out fee of $25.00
Dogs under 10kg only
Our standard Pets In The City Apartment is sure to become your beloved pet's home away from home.
When only the best will do!
We know safety and security are important to you. For your peace of mind, we have 24-hour CCTV cameras and external security companies checking on the building throughout the night.
On a typical night, we’ll tuck your dog up for the night between 6 pm and 7 pm, checking all our residents are settled before lights out.
First, you need to complete our online application form at the following link:
After you submit the form, you will receive an email with instructions on how to book your Dog's assessment. This assessment must be done before confirming your Hotel Booking and will help us get to know them better and determine which play park and play group will best suit your Dog's needs.
On your Dog's first day with us, they will undergo a 90-minute Assessment with our Senior Caregiver. Your Dog will be monitored throughout the day to ensure they fit in and feel comfortable.
At the end of their first day, your Dog will leave with their Pets In The City Report, which will tell you about their first day! Of course, you can always check in and see how your furry friend is going with a phone call to our friendly reception team or check out the daily park antics on Facebook, where we post pictures daily of our visitors.
Once your Dog has completed an Assessment with the relevant PITC Branch, you can book your Dog into the Dog Hotel when you pick them up or through our online Portal. They are also welcome to attend daycare in the weeks leading up to the Hotel stay to help them get used to the new environment.
It is a Pets in the City requirement that your Dog must have visited (either used daycare or stayed in the Hotel) the Branch they intend to stay at at least once in the last three months. If it is more than three months between visits, we are required to reassess your fur baby. If you are unsure whether or not an Assessment is needed, please ring your local Branch for advice.
For existing customers, the best way to book your fur baby's stay is through our Owner Portal.
For a step-by-step guide on how to make a hotel booking online, check out the How To Guide below.
Or, if you prefer, contact your local Branch via email or phone, and we can make the booking for you.
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