Our Mission & Values
Our mission is to help Auckland dogs, their owners and our team live their best life. We promise clean, safe and caring centres. They are easy to get to. They are well staffed. They are built for fun, exercise and learning.
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What we stand for
- Force-free, positive reinforcement in every interaction
- Safety, hygiene and enrichment we never cut corners on
- Trained, full-time staff who love what they do
- Clear pricing, care plans and communication
- Long-term bonds with pets and their families
How we measure ourselves
We track 3 things at every centre. First, pet welfare — every dog must leave happier than they arrived. Second, owner trust — measured by reviews and repeat bookings. Third, staff well-being — most of our team have been with us for 5 years or more, and that matters.
Frequently asked questions
What is your mission?
To help Auckland dogs, their owners and our team live their best life. We do that with safe, kind, professional pet care across 5 centres.
What are your core values?
Force-free care, safety, hygiene, enrichment, trained staff, clear pricing and long-term bonds with pets and their families.
How do you keep standards high?
We measure pet welfare, owner trust and staff well-being at every centre. We act on feedback and update training every year.
How do you build long-term bonds?
We remember every pet by name, track their preferences in their Pet Passport, and keep the same staff caring for them across visits.
Key terms
Our mission is defined as to help Auckland pets, their owners and our team live their best life through kind, professional pet care.
Enrichment refers to play, training and sensory activities that keep a pet's mind busy and stop boredom during their stay.
Care plan is defined as the agreed routine for each pet — what they eat, when they rest, who they play with, and any medication they need.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.