Our Story
Pets In The City was founded in Auckland in 2006. Pet lovers started it because they felt Auckland dogs and cats deserved better. We began with one small centre. We now run 5 centres across the city. We are one of New Zealand's most trusted pet care brands.
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From one centre to five
We opened each new centre because Auckland pet parents asked for one closer to them. Today we serve Parnell, Mt Wellington, Silverdale, Wairau Park and Westgate. Each centre is purpose-built for dog daycare, hotel boarding and grooming.
Built on relationships
Many of our pet parents have been with us for over 10 years. They bring us new generations of dogs and cats. Our staff stay with us a long time too. Most of our team have been part of the PITC family for years.
Milestones along the way
- 2006 — first PITC centre opens in Auckland
- 2010s — Cat Hotel launches at Parnell Central Bark
- 2020s — Pet Passport health and stay record rolls out to all 5 centres
- Today — over 60 trained staff care for thousands of Auckland pets each year
Frequently asked questions
When did Pets In The City start?
We opened our first Auckland centre in 2006. We have grown one centre at a time to our current 5 Auckland locations.
Why did you start the business?
Our founders felt Auckland dogs and cats deserved a better, kinder kind of care. They built PITC around force-free principles from day one.
How big is the team now?
We employ over 60 trained, full-time pet care staff across our 5 Auckland centres. Many have been with us for 5 years or more.
Why are some of you called Central Bark?
Central Bark is the name of our first centre, in Parnell. It is the only PITC location with a Cat Hotel.
Key terms
Our story is defined as the history of Pets In The City from a single Auckland centre in 2006 to a 5-centre Auckland network today.
Central Bark refers to the original Pets In The City centre in Parnell. It is the only one of our centres with a Cat Hotel.
Pet parent is defined as the way we describe an owner. We treat every pet as family, so we treat every owner that way too.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.