Dog Hotel in Auckland — Pets In The City
A home away from home for your dog. Supervised play, comfortable rooms, and genuine care - while you're away.
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About our dog hotel
Our Dog Hotel offers comfortable, climate-controlled rooms with cozy bedding. Every stay includes supervised daily group or solo play sessions - never just kennel time. We use force-free handling with calm, kind care using positive reinforcement. Regular photo and note updates are sent via the Gingr Owner Portal. All team members are certified in dog body language and safe handling. We offer flexible stays from one night to extended holidays.
Benefits
- Comfortable rooms - clean, climate-controlled with cozy bedding
- Supervised play - daily group or solo play sessions
- Force-free handling - calm, kind care using positive reinforcement
- Regular updates - photos and notes via the Gingr Owner Portal
- Trained staff - certified in dog body language and safe handling
- Flexible stays - from one night to extended holidays
Available at our 5 Auckland locations
Frequently asked questions
What vaccinations does my dog need?
Dogs need up-to-date C5 or C7 (including Kennel Cough). Puppies must complete their full vaccination course.
Is there an assessment before their first stay?
Yes. Dogs must complete a daycare assessment before their first hotel stay so we can observe temperament and ensure a good fit.
Can I bring my dog's own food and bedding?
Yes. Familiar items can help dogs settle in. Please label everything clearly.
What happens if my dog becomes unwell?
We'll contact you immediately and consult our vet partner if needed.
How do I book and manage my account?
Apply and manage bookings via our Gingr Owner Portal.
Is dog hotel at every Auckland centre?
Most PITC services run at all 5 of our centres. A few are at set centres only. Check the centre page for what's on offer.
Key terms
Dog Hotel is defined as A home away from home for your dog. Supervised play, comfortable rooms, and genuine care - while you're away.
Force-free service refers to any PITC service that uses kindness and rewards. It never uses fear, pain or harsh tools.
Trained staff is defined as team members who pass our in-house welfare and handling training before they care for pets alone.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.