How to Book your dog into the Hotel
In this article, I provide a step-by-step guide for how to book your dog into the dog hotel through our online portal.
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About this guide
In this guide
Pick a daycare with care. Visit in person. Look for small groups, rest rooms and trained staff. Ask about vaccine rules, rest breaks and the methods staff use. A force-free centre puts dog welfare first. A good day out leaves your dog tired but settled, not stressed.
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Frequently asked questions
New Customer?
Before you can book a hotel stay, you'll need to complete our online application form. Once submitted, you'll receive an email with instructions on booking your dog's assessment. After the assessment is completed, you can proceed with hotel bookings through the portal.
How do I choose a good dog daycare?
Visit in person. Look for small groups, quiet rest spaces, trained staff and a clear force-free policy.
What questions should I ask a daycare?
Ask about staff-to-dog ratio, vaccine rules, rest breaks, how they handle stress, and what training they use.
What red flags should I watch for?
Tools that hurt or scare dogs, no rest space, big mixed-size groups, and staff who can't explain the daily plan.
Why pay more for a force-free centre?
Force-free care lowers stress and injury. You pay a bit more for trained staff and a calmer day for your dog.
Key terms
Boarding is defined as an overnight stay for dogs at our hotel. Each dog has a private rest area and joins group play breaks.
Force-free training refers to a way to teach dogs that uses kindness and rewards. It never uses pain, fear or harsh tools.
Daycare is defined as a day at our centre where dogs play, rest and learn in small groups. Trained staff watch every dog.
By the numbers
- Started in Auckland in 2006 — 19+ years of pet care
- 5 Auckland centres: Parnell Central Bark, Mt Wellington, Silverdale, Wairau Park and Westgate
- Open 7 days for daycare, hotel stays, grooming and tours
- Every staff member uses kind, force-free care, every day
Our Services
Our 5 Auckland Locations
About & Help
Pets In The City — Auckland's premier pet care since 2006, with 5 Auckland locations open 7 days. Email hello@petsinthecity.co.nz.